Refund policy

Return & Refund Policy

Last Updated: August 18, 2026

At Orvellaas, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to return your item and receive a refund in accordance with the terms below.

30-Day Return Policy

We offer a 30-day return and refund period.

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item should:

Be unused and in its original condition.
Be in the original packaging where reasonably possible.
Include all applicable accessories or components.
Not show unreasonable signs of use, damage, alteration, or misuse.

Certain products may have additional return requirements depending on their condition and nature.

How to Request a Return

To request a return, please contact us at:

support@orvellaas.online

Please include:

Your order number.
The name of the product.
The reason for the return.
Photos or other information if the product arrived damaged or defective.

Our support team will review your request and provide return instructions when applicable.

Please do not send products back to the business address unless our customer service team has specifically instructed you to do so.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to help us evaluate the issue.

Depending on the circumstances, we may offer:

A replacement.
A refund.
Another appropriate resolution.

We recommend keeping the original packaging until your issue has been resolved.

Refunds

Once an approved return has been received and reviewed, we will process the applicable refund.

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

Full Refunds

Where a return qualifies for a full refund under this policy, the eligible purchase amount will be refunded according to the original transaction.

Original shipping charges, if any, may be subject to the circumstances of the order and applicable law. Our standard shipping offer is free worldwide shipping.

Return Shipping

For approved returns, return instructions will be provided by our customer support team.

If an item is defective, damaged upon arrival, incorrect, or otherwise qualifies for a return at our responsibility, we will determine the appropriate return arrangement on a case-by-case basis.

For other voluntary returns, any applicable return shipping requirements will be communicated before the return is completed.

Items That Cannot Be Accepted

A return may be refused where an item:

Has been substantially used.
Has been damaged after delivery through misuse or improper handling.
Is missing essential components.
Has been intentionally altered.
Is returned outside the applicable return period without an applicable legal right.

This does not affect any rights you may have under applicable consumer protection laws.

Order Cancellation

If you need to cancel or modify an order, contact us as soon as possible at support@orvellaas.online.

Because orders may enter processing shortly after purchase, we cannot guarantee that cancellation or modification requests can always be completed before shipment.

If an order has already been shipped, the normal return procedure may apply.