Shipping policy

Shipping Policy

Last Updated: August 18, 2026

At Orvellaas, we aim to make ordering simple and convenient. We currently provide free worldwide shipping on orders placed through our online store.

Free Worldwide Shipping

We offer:

Free Shipping Worldwide

Our products can be shipped to many destinations around the world, subject to carrier availability and applicable shipping restrictions.

Estimated Delivery Time

Our standard estimated delivery time is:

7–10 days

This is an estimated timeframe rather than a guaranteed delivery date.

Delivery times may vary depending on:

  • Destination country.
  • Local carrier operations.
  • Customs processing.
  • Weather conditions.
  • Public holidays.
  • Peak shopping periods.
  • Incorrect or incomplete shipping information.
  • Circumstances beyond our reasonable control.

Order Processing

Orders are processed after payment has been successfully confirmed.

We make reasonable efforts to process orders promptly. Processing and transit times may vary depending on product availability and destination.

Once your order has been shipped, available tracking information may be provided through the email address associated with your order.

Shipping Address

Customers are responsible for providing accurate and complete delivery information.

Before submitting an order, please verify:

  • Recipient name.
  • Street address.
  • Apartment, suite, or unit number where applicable.
  • City.
  • State or province.
  • Postal or ZIP code.
  • Country.
  • Contact information.

If an incorrect address is provided, delivery may be delayed or unsuccessful.

Tracking

When tracking is available, tracking information may be sent to the email address provided during checkout.

Tracking updates may take some time to appear after the carrier receives the shipment.

Customs and Import Duties

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where applicable, these charges may be the responsibility of the customer unless otherwise required by law or explicitly stated during checkout.

Customs processing may also affect the estimated delivery timeframe.

Delayed Shipments

Although we aim to meet our estimated delivery timeframe, delays can occur.

Possible causes include:

  • Carrier delays.
  • Customs inspections.
  • Severe weather.
  • Transportation disruptions.
  • Public holidays.
  • Incorrect shipping information.
  • High shipping volumes.
  • Other events outside our reasonable control.

If your order appears significantly delayed, please contact us at:

support@orvellaas.online

Lost or Damaged Packages

If your package appears to be lost, damaged, or delivered incorrectly, please contact our support team.

We may request:

  • Order number.
  • Tracking number.
  • Delivery information.
  • Photos of damaged packaging or products where applicable.

We will review the situation and work with the applicable shipping or fulfillment provider when appropriate.

Contact

For shipping questions, please contact:

Orvellaas
Email: support@orvellaas.online
Phone: +1 716-759-6011

4745 Spaulding Drive
Clarence, NY 14031
United States